Terms and Conditions – Platinumkaraoke.com
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    WEBSITE TERMS AND CONDITION

    IMPORTANT: By reading all the stated information of the TERMS and CONDITIONS you are completely aware, agreeing, and will comply with all the procedures and processes that are needed to be executed to meet your requested demands.

    Please be informed that all Platinum Karaoke products have been tested and certified that all the released ordered items are in 100% perfect condition by our Quality Control team.

    SHIPPING INFORMATION:

    Shipping costs for orders at platinumkaraoke.com will be determined by the weight of the purchased item(s) and the destination address that was provided in the shipment detail section. The additional shipping costs will be automatically generated upon checkout of your placed order. 

    • Free international shipping only applies to those products under the FREE INTERNATIONAL SHIPPING promotion.

      https://www.platinumkaraoke.com/collections/international

    • Free shipping for local customers only applies for declared products under the FREE SHIPPING promotion.

    • For OUT OF DELIVERY AREAS – The shipping fee will be shouldered by the buyer (Unless the location is covered with free shipping).

      Shipping costs may also vary depends on the quantity of order/s and location.

    • For your reference to all the locations under free shipping, please click the link below.

      https://www.platinumkaraoke.com/pages/covered-locations

    LOCAL PURCHASERS:

    1.     IMPORTANT: The product warranty does not cover freight charges for inbound or outbound in which the product needs
             to be shipped back to us.
    2.    Purchasers will be responsible for whatever inbound or outbound and shipping charges upon returning the product for the replacement
             or refund request transactions.
    3.    Defective product(s) upon receipt will be subjected to further diagnostics and investigation before the approval of refund
             or replacement request.
    4.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an
             intensive product quality checking before we forward it to the third-party courier.
    5.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
             outbound, and other possible charges will be the customer’s responsibility.


    INTERNATIONAL PURCHASERS:

    1.    NOTE: Duties and taxes assessment varies from the recipient’s corresponding country and will be the customer’s responsibility
             if applicable. Thus, platinumkaraoke.com will solely handle the Philippines required duties/taxes and licenses.
    2.    In the event that the purchaser declined to receive the package, due to the presence of charges (for the duties and taxes that need to be         settled and requested for refund), all involved shipping costs for both outbound and inbound freight charges, will be DEDUCTED from the           amount of product payment that has been settled.
    3.    IMPORTANT:The product warranty does not cover freight charges for inbound or outbound in which the product needs to
             be shipped back to us.
    4.    Purchasers will be responsible for whatever inbound or outbound and shipping charges upon returning the product for the
             replacement or refund request transactions.
    5.    Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or
             replacement request.
    6.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had
             undergone intensive product quality checking before the delivery.
    7.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
             outbound, and other possible charges will be the customer’s responsibility.

    ORDER CANCELLATION

    Please inform our online sales department about your order cancellation request as soon as possible. You may also email or call the following hotline numbers for your order follow-up concerns.

    Email: onlinesales@vismayintlcorp.com

    Mobile: +63-917-591-4263 - Also available on Whatsapp and Viber
    Landline: 8-866-1162 Loc. 118/119

    • Order cancellation must be requested within 24 hours from the date of your order transaction or as soon as possible.
    • Provide your order no. upon sending your order cancellation request to our online sales team onlinesales@vismayintlcorp.com
    • The platinumkaraoke.com is not responsible for any charges that may arise to any unconfirmed cancellation through voice messages
           email, or SMS. Rest assured, we will try our best to cancel the order prior to shipping. Once the purchased product is shipped, sudden
           changes or cancellations will no longer be entertained.

    REPLACEMENT:

    1.     Defective products upon receipt will be subjected to diagnostics for further investigation before the approval of refund or
             replacement request.
    2.    Please call our Customer Service Hotline to provide you with any troubleshooting procedures and technical assistance.
    3.    Please know that we are using a third-party courier and we guarantee that all the released products from our end had undergone an
             intensive product quality checking before the delivery.
    4.    Listed below are the following concerns that must be reported within the 7 days replacement period from the date you received your
             purchased item.

    The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

    •  Incomplete item.                         Accessories /Parts/ Included items for bundle promotions.
    •  Defective item.                             Internal defects/Not working/Faulty/Technical issues.
    •  Damaged item.                            Dent/Accessories.
    •  Wrong delivery of the item.       Received a different product from the placed order.

    CUSTOMER SERVICE HOTLINE:

    The CSR is automatically closed during all the declared Philippines special or regular holidays.

    Office hour schedules: Monday to Friday - 08:00 am to 04:00 pm (Philippines Standard Time)
    Email: services@platinumkaraoke.com
    Landline:8-866-1162 Loc. 118
    Smart Mobile:+63-939-249-7210
    Globe Mobile:+63-917-843-3053
    Sun Mobile (For Viber & Whatsapp only): +63-933-434-3772
    Viber
    Whatsapp

    REFUND – Bank Transfer, Dragonpay, Paypal, and Cash on Delivery (COD) Payment Transactions

    1.      The customer can file a refund request transaction within the duration of 7 days replacement period from the receiving date of the
              product(s) Please be informed that all the advised information that you acknowledged within the platinumkaraoke.com TERMS and
              CONDITIONS will be applied for your refund request.
    2.     For customers who use the Bank transfer, Dragonpay, or Paypal transactions - Once the refund request has been approved, please be
              informed that if there are any possible additional charges for the refund transactions the amount of the transaction fee will be deducted
              from the total amount that needs to be refunded.
    3.     Also, the amount for the additional transaction fee upon purchasing the product by using the following mentioned payment method will
              not be included in the amount that needs to be refunded.
    4.     For Cash on Delivery (COD) transactions – Once the refund request has been approved, the customer must send the item back to
              platinumkaraoke.com (One of our online sales personnel will coordinate with the purchasers)

    The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

    INCORRECT PURCHASE SHIPPED

    1.     IMPORTANT:Please be informed that the purchased product(s) will be delivered at the declared shipping location of the purchasers. The
             platinumkaraoke.com has nothing to do with any wrong declared information or negligence since the customer has complete control of
             filling the order form.
    2.    Once the ordered product is already in the possession of the courier customers are not allowed to make sudden changes with the
             shipping location. Any changes or corrections to the declared shipping information must be advised as soon as possible.
    3.    If the product has been delivered to the wrong shipping location customer will shoulder all the possible freight charges for inbound or
             outbound in which the product needs to be shipped back to us.
    4.    If the customer requested a refund all the total freight charges will be deducted from the total amount of the purchased product(s) in
             which the product needs to be shipped back to us.
    5.    If the customer wants to continue with the order transaction total freight charges will be deducted from the total amount of the
             purchased product(s) in which the product needs to be shipped back to us then, the remaining amount from the payment will be
             refunded. The customer will need to place a new order then the same terms and conditions still apply.
    The product must be in perfect condition with the original delivery package and must be returned prepaid and insured for the whole purchase price. We will issue a full refund less shipping cost for items that are returned in their original delivery condition. For returns with missing parts/accessories, the cost of the replacement shall be charged to the customer. In addition, in an event that the unit is damaged due to customer misuse, a restocking fee of 15% to 27% will be charged to the customer, the exact amount of which will depend on the extent of the damage.

    LOST ORDER TRANSACTION COMMITTED BY THE THIRD-PARTY COURIER:

    1.     Once the ordered item has been picked up by the courier a series of TRACKING No. will be given to our online sales team.
    2.    Our online sales team will send the tracking no. including the link of the courier’s website, to the email account of the customers so they
             can track the flow of the shipment of their purchased product(s).
    3.    Once the ordered item(s) is in the possession of the third-party courier the platinumkaraoke.com is no longer liable for any
             lost shipment transactions.
    4.    For any lost shipment transaction the purchaser must directly communicate with the third-party courier customer service representative
             to report the following demands such as product Replacement and Refund.
    5.    The Platinum Karaoke will automatically decline any REFUND or REPLACEMENT request until such time where the the third-party courier
             provided an established solution.
    Rest assured that The Platinum Karaoke will provide intensive assistance to help our customers to communicate with the third-party courier until we close the given issue.

    TECHNICAL ASSISTANCE:

    1.      The customer should send a short video clip while experiencing technical issues with the product for additional reference. Video clip can
              be sent to our email account services@platinumkaraoke.com
    2.     Customer representative will provide any form of troubleshooting procedures based on the provided technical issues of the customer.
    3.     If all the possible troubleshooting procedures had been exhausted and still won’t resolve the technical issue, the customer service
              representative will advise the customer to send back the unit.
    4.    The warranty of the unit only applies in the Philippines in the event that you need to ship back the unit shipping costs for inbound and
              outbound, and other possible charges will be the customer’s responsibility.
    IMPORTANT

    CHECKING THE TERMS and CONDITION BOX TO SUCCESSFULLY PLACE YOUR ORDER.

    By reading all the stated information of the TERMS and CONDITIONS you are completely aware, agreeing, and will comply with all the procedures and processes that are needed to be executed to meet your requested demands.

    THANK YOU FOR PURCHASING PLATINUM KARAOKE!

    NEED FURTHER ASSISTANCE? Message us via live chat!